Work with PrintDirtCheap in Lenoir, NC

Entry Level Graphics / Order Processor Position

Lenoir, North Carolina

Company information:
With more than a decade of high performance, solid business growth and three production centers across the continent, we’re equipped to handle any print job at any time.

Our success in fast processing helps our high volume of orders to be completed even faster and more accurately, in turn giving our customers quicker turnarounds and deliveries.

We offer a great teamwork environment, development/growth opportunities, competitive pay, paid time off, 401K, short term disability, and employee incentive program.

To continue our success, we’re investing further in our Lenoir, NC operation and are looking to hire an additional Customer Experience Representative to provide 1st class support to our customers working Monday – Friday 8:00 am-5:00 pm. EST

Job Description:
The purpose of this role is to provide customers with solutions by providing a high level of service in a contact center/call center environment and the ability to develop and retain relationships through listening and implementing a successful plan of action. The Customer Experience Representative (CER) resolves a wide variety of issues through customer education, thorough follow up and dedication to provide a positive customer experience.

General Responsibilities include:
● Educate and assist customer base on company website, products and services
● Resolve customer concerns in a quality oriented way to produce a positive outcome
● Provide customer feedback to department heads for new product and resource development
● Accurate notation of each customer interaction to ensure complete customer history recorded on all accounts
● Knowledgeable point of contact for both new and existing customers
● Input new orders in our CRM and process existing orders to the proper departments.
● Handle complex requests with patience and professionalism and empathy
● Review and resolve situations in a timely manner by identifying customer concerns
● Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge
● Listens actively and intently to gain a full understanding of the call; acknowledges key points and asks appropriate questions; interprets verbal cues to identify underlying concerns and motivations

Required Skills:
● Able to type 40 WPM+ with accuracy
● Detail-oriented, organized and a strong ability to follow tasks through to completion
● Solid work ethic with a positive attitude
● Excellent active listening and time management skills with the ability to address difficult situations with patience and professionalism
● Good written and verbal communication skills
● Able to work on multiple tasks/assignments concurrently
● Works effectively with different types of people; shows concern and sensitivity to the feelings of others
● Intermediate computer, keyboard and 10 key skills

Required Experience:
● Minimum of 2 years experience working in busy office or retail environment
● Knowledge of Printing or Wide Format or Graphic Designs a real plus
● High School Diploma or GED

To apply for this position email a current resume AND a short video or audio recording of yourself telling us why you would be good for the position.