There is no question that your 100% satisfaction is our top priority. Since launching PrintDirtCheap.com in 2010, you, our fantastic, awesome, wonderful customers, have helped us build PDC into a leader in online printing. We absolutely could not have done it without you. Thank you!
We take great care to assure the highest quality products at affordable prices with fast turnaround. If for any reason you aren’t completely satisfied with your order, please contact our Customer Service Team at 866.811.4266 or QC@PrintDirtCheap.com. We will do everything we can to make your order perfect, even if that means issuing a full refund or reprinting your job once your order is returned and reviewed by our Quality Control Team. You never have to worry about getting the perfect job from PrintDirtCheap.com!
We ask for your understanding that certain circumstances are beyond our control and we are unable to warranty them. This includes the following:
• Shipping delays due to terms defined by the courier, including weather, mechanical failure, etc.
• Spelling, punctuation, or grammatical errors made by customers when entering text or order information.
• Low resolution images uploaded or provided by the customer.
• Design errors introduced by the customer in the document creation process.
• Color variances due to the gang-running process.
• Errors in customer-selected options, such as paper, color, size, and quantity.
To provide you the best possible outcome, please keep these few things in mind:
Samples: Paper stocks can vary from manufacturer to manufacturer. Before placing a large order, we suggest you place a small order with us, or at the very least, order a free sample pack. This will let you know what to expect from your finished product. We cannot match other companies papers, for example, postcards printed on our stock will have a different finish than postcards printed at a photomat or drugstore.
Color Variation: To keep our prices very low, we gang-run all non-custom jobs. Unfortunately, we cannot match colors on jobs that are gang-run. If you have any concerns about the color or tone, we recommend that you avoid gang-run jobs and ask for an estimate for an individual press run for greater color control. You can learn more about color and the gang-running process here.
Proof Review: When using the online designer tool and during order process, please (please! pretty please!!) review your online proof carefully and correct any mistakes prior to submitting your order. Our online template and design-your-own orders are sent automatically to our production department and printed and no changes to a file will be possible after order submission.
Printing and Shipping Times: Our printing and shipping times are prominently displayed throughout the order process and on many pages of our site. Please read these times carefully as it keeps everyone on the same page!
Thank you once again for being a part of PrintDirtCheap.com!